Receiving your TUFFBUILT™

Swing Door Shipment

Ensure a smooth delivery and protect your investment. This guide provides essential steps for a successful reception and inspection of your TUFFBUILT™ Door system, designed for maximum durability from our facility to your installation. 

 

📦 Step‑by‑Step: 

🚨 Immediate Takeaway

Do NOT sign the delivery receipt as “clean” Until You Have Completely Inspected the Crate for Damage. Then You Can Sign.

1. Inspect the crate BEFORE signing anything

  • Walk around the crate.

  • Look for crushed corners, punctures, broken boards, water damage, missing bands, or signs of tipping.

  • If the driver is rushing you, ignore it — you have the right to inspect.

  • What to Do When a Crate Arrives Damaged

  • If there is Visual Damage to the Boxed Items, Mark it clearly with “DAMAGED & SUBJECT TO INSPECTION”. Then, Document Everything Before the driver leaves. If it is clear that the doors may be damaged, follow the directions below:

2. Take photos and video immediately

Capture:

  • All sides of the crate

  • Close‑ups of damage

  • The pallet, skid, and any broken boards

  • The BOL label showing the PRO number

  • The truck and driver still present (optional but helpful)

This documentation is gold when filing a claim.

3. Write damage notes on the delivery receipt

This is the most important legal step.

Write something like:

  • “Crate damaged – boards broken on left side.”

  • “Puncture in crate – possible product damage.”

  • “Shrink wrap torn, crate compromised.”

Never write just “subject to inspection” by itself — carriers reject that. You must describe the visible damage.

4. Take photos of the signed delivery receipt

Before the driver leaves, snap a picture of:

  • The receipt

  • Your damage notes

  • The driver’s signature

This prevents carriers from “losing” the paperwork.

5. Refuse the shipment if the crate is severely compromised

If the crate is:

  • Split open

  • Missing panels

  • Exposing the product

  • Clearly unsafe to unload

You can refuse delivery. The carrier will return it to the shipper at no cost to you.

6. If you accept it, do NOT discard the crate

Carriers often demand an inspection. Throwing away the crate can void your claim.

7. Notify the shipper immediately

Send:

  • Photos

  • Delivery receipt with damage notes

  • Description of what happened

Most freight claims must be filed within 5 days (some carriers allow 15).

8. Do not use or install the product

Using the product can void the claim because it suggests the damage wasn’t severe.

 

🧾 IMPORTANT : Why this matters

Freight companies deny claims constantly. The #1 reason is:

“Receiver signed the delivery receipt clean.”

Your notes on the BOL are your legal protection.